Pearson R.J.
Bibliographic info:
Ashrae IAQ applications - Fall 2004 - Vol 5, n° 4, p 7-8

In this paper the author relates his experiment : while interviewing unhappy building occupants he realized that it was necessary to step back from the specific complaints and begin with the basics of proper ventilation, moisture control, temperature control before embarking on costly scientific investigations to solve the problem.