This paper describes the evaluation and recalibration of the complaint prediction model developed by Federspiel (2000). We collected temperature time-series data and complaint data from six buildings ranging in size from 60,000 ft2 to 800,000 ft2 from three different geographical locations. Using these data, we found a low correlation between the observed number of complaint events and the Predicted Average Complaint Events (PACE) for the monitoring intervals and systematic underprediction of hot complaints.